Troubleshooting and help information for Jersey Finance TV

Jersey Finance TV videos are set to progressively download to your computer while they play. Just as all other online video services, the speed at which our videos download and play depends on your internet connection and computer system.

Supported video formats

We currently support the three most popular online formats for videos.

• Flash 8 video (.flv)
• QuickTime (.mpeg4)
• Windows Media Video (.wmv)

Note, the Windows Media Videos will open in Windows Media Player, rather than inside a web page.

Video problems

If you are having problems viewing our video presentations, you may need to download and install missing browser plug-ins. Use the download links provided below:

• Click to download Flash player
• Click to download QuickTime
• Click to download Windows media player

Audio problems

The videos contains sound so you will need speakers or ear phones to hear them. If no audio is heard, please check the master volume level (usually accessed by clicking on a speaker icon)

If you are experiencing difficulties not listed here , please click here to email the web manager.